Thursday PM : My hot water tank finally said enough is enough. I called around and of course nobody would be able to come out right away, most were saying not until this Saturday.
I called Lowe's, ya know, they advertise same day installation. The salesman took all my info, quoted me a price (higher than the others I got, but not by much) and said sure, we can get someone out tonight. I gave him my charge card number and we were good to go. Well worth the extra bucks to get it handled right away. So I wait, and wait, and watch the sun go down. Just after sunset, I get a call from a woman, acknowledging my purchase from Lowe's and wanting to schedule delivery and installation. Hu? What?
I explain to her that I was promised installation today. Silence on the other end. I told her I was going to call my salesman back and then get back with her. Salesman assured me there was a misunderstanding because they have a contract with the installers that guarantees same day service. A few minutes later I get a call back from the same woman, saying someone was on their way. Ugh, I bet I just PO'd someone off. Do I really want him installing this late? By contractual force?
He shows up ... rather nice guy too. No 'tude, whew! So we go downstairs and he points out the things he needs to do to bring it up to code. WTF? This house isn't old enough to be out of code. But indeed, the codes have changed since 2001.
OK, so and additional $260.00 to bring up to code and what's this? He is reading the order faxed to him from Lowe's, they didn't add the permit ... another $45.00. That brings your total to $939.00 lady.
I will take cold showers before I pay that much for a hot water heater. No way, a standard 40 gallon tank?
So I tell the guy, it's not going to happen. He said if I had called his company direct, he could have saved me some money. I said, well I am not taking this one and tomorrow I plan on calling around again. I will call your place, just so Lowe's doesn't think your intent was to take this job. He gave me a quote right there on the spot, everything included, in writing, for $550.00. What a big
I called Lowe's back and explained I wasn't
I have cold water. He will be here before noon on Saturday. For a $389.00 savings, I can take fast cold showers.